Shipping policy
Fast, Reliable Shipping to Your Door
At Norfield, we know that when you're investing in backup power equipment, timing matters. That's why we work to get your order to you quickly and safely, every time.
Shipping Destinations
We currently ship to addresses within the United States.
Processing Time
Orders are typically processed within 1-2 business days of purchase. You'll receive a confirmation email as soon as your order is placed, followed by a shipping notification with tracking information once your order is on its way.
Delivery Time
Once shipped, orders typically arrive within 3–7 business days, depending on your location. Larger items, such as generators and power stations, may take slightly longer to arrive due to their size and weight.
Shipping Cost
We offer flat-rate shipping on all orders. Enjoy free shipping on all orders over $50.00 — no code needed, the discount is automatically applied at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Shipping Delays
While we work hard to get your order to you on time, occasional delays can happen due to weather, carrier issues, or high shipping volume during peak seasons. We appreciate your patience and will keep you informed if anything affects your delivery timeline.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 30 days of delivery with your order number and photos of the issue, and we'll make it right as quickly as possible.
Questions About Your Order?
Our team is here to help. Reach out to us anytime at fohudapela972@gmail.com and we'll get back to you as soon as possible.
Norfield
11128 Harriston Dr
Fishers, Indiana 46037
United States