Policies
Refund policy
When a return is approved and the item has been inspected at our Fishers, Indiana address, we refund the product price to the original payment method through Stripe. There is no restocking fee.
Refunds are issued within 5 business days after inspection. Stripe may take additional time to post the credit to your card. Outbound shipping is refunded only when we sent the wrong item or the item arrived damaged in transit.
Promotional discounts are reversed in proportion to the returned goods. Sales tax collected by Stripe is refunded according to the tax on the refunded amount.
Chargebacks and payment disputes are handled through Stripe. Questions: support@norfield.store.